Communication Skills

Empathy

Empathy is the ability to understand what other people are thinking and feeling. Understanding other people is important for at least two reasons.

First, we have to understand what the other person wants so that we can set mutually acceptable (or win-win) goals. Good communicators are always looking for solutions that benefit everyone. This reduces wasteful conflict and is the foundation for long-term business relationships. Finding a win-win solution requires an understanding of the other person's interests.

Second, it is important to understand the other person's emotions. Emotions drive decisions and behavior, so it is important to be aware of emotions in the other person and, of necessary, to manage those emotions.

Part of my training is designed to develop empathy through mental exercises and sensory awareness.

Paul introduced us to the concepts and skills of effective communication, which we practiced in both personal and business applications. These skills are great for controlling emotions, navigating conversations, achieving results and improving relationships.

- Carol Feng, China Human Resources Manager, Burger King,

More testimonials

Armstrong-Taylor Consulting

Communication Skills

Empathy