Communication Skills
Introduction
Summary: Introduction to summaries of core communication skills
Goal Setting: Before beginning any communication, it is important to set a clear, practical goal.
Self-Control: Most people can sense the emotional state of others very well. If you are nervous, not only will your thinking be inhibited, but you will also arouse doubt and suspicion in others.
Motivation: The ability to motivate yourself and others is critical for success.
Empathy: Understanding how others think and feel enables you to communicate at a deep level.
Awareness: People communicate not only with words, but also with body language and voice tone.
Rapport: Rapport is the ability to connect with people and build relationships.
Framing: Skilful framing of issues can significantly improve your communication success.
Interests: Being able to discover the interests driving others and finding ways to satisfy those interests underlies most successful, ethical persuasion.
Influence: There are six keys to an effective influence strategy.
Attention: You cannot communicate with someone if they are not paying attention.
Emotion: People are emotional, not rational, beings. You cannot persuade someone unless you can influence their emotions.
Clarity: When you want to communicate an idea or some information, you can use clear and precise language.
Inspiration: When you need to influence someone, you can use emotional and vague language.
Metaphors: The greatest communicators in history all used metaphors and stories to make their ideas clearer and more memorable.
Humor: Humor is effective at breaking down barriers and establishing a relaxed and positive atmosphere.